phoenix_kit

1.7.89

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A foundation for building Elixir Phoenix apps — SaaS, social networks, ERP systems, marketplaces, and more

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Readme 222 Versions 39 Dependencies Dependants Files Activity

phoenix_kit lib modules customer_service web edit.ex

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lib/modules/customer_service/web/edit.ex

defmodule PhoenixKit.Modules.CustomerService.Web.Edit do
  @moduledoc """
  LiveView for creating and editing support tickets.
  """

  use PhoenixKitWeb, :live_view

  alias PhoenixKit.Modules.CustomerService
  alias PhoenixKit.Modules.CustomerService.Ticket
  alias PhoenixKit.Modules.Storage
  alias PhoenixKit.Settings
  alias PhoenixKit.Users.Auth
  alias PhoenixKit.Users.Roles
  alias PhoenixKit.Utils.Routes

  @impl true
  def mount(params, _session, socket) do
    if CustomerService.enabled?() do
      current_user = socket.assigns[:phoenix_kit_current_user]
      socket = load_ticket_or_new(socket, params, current_user)
      {:ok, socket}
    else
      {:ok,
       socket
       |> put_flash(:error, "Tickets module is not enabled")
       |> push_navigate(to: Routes.path("/admin"))}
    end
  end

  defp load_ticket_or_new(socket, %{"id" => id}, current_user) do
    case CustomerService.get_ticket(id, preload: [:user, :assigned_to]) do
      nil ->
        socket
        |> put_flash(:error, "Ticket not found")
        |> push_navigate(to: Routes.path("/admin/customer-service/tickets"))

      ticket ->
        changeset = Ticket.changeset(ticket, %{})
        project_title = Settings.get_project_title()

        socket
        |> assign(:page_title, "Edit Ticket")
        |> assign(:project_title, project_title)
        |> assign(:ticket, ticket)
        |> assign(:changeset, changeset)
        |> assign(:form, to_form(changeset))
        |> assign(:current_user, current_user)
        |> assign(:staff_users, list_support_staff())
        |> assign(:action, :edit)
    end
  end

  defp load_ticket_or_new(socket, _params, current_user) do
    ticket = %Ticket{user_uuid: current_user.uuid}
    changeset = Ticket.changeset(ticket, %{})
    project_title = Settings.get_project_title()

    socket
    |> assign(:page_title, "New Ticket")
    |> assign(:project_title, project_title)
    |> assign(:ticket, ticket)
    |> assign(:changeset, changeset)
    |> assign(:form, to_form(changeset))
    |> assign(:current_user, current_user)
    |> assign(:all_users, list_all_users())
    |> assign(:action, :new)
    |> assign(:show_media_selector, false)
    |> assign(:pending_file_uuids, [])
    |> assign(:pending_files, [])
    |> assign(
      :attachments_enabled,
      Settings.get_boolean_setting("customer_service_attachments_enabled", true)
    )
  end

  @impl true
  def handle_params(_params, uri, socket) do
    {:noreply, assign(socket, :url_path, URI.parse(uri).path)}
  end

  @impl true
  def handle_event("validate", %{"ticket" => params}, socket) do
    changeset =
      socket.assigns.ticket
      |> Ticket.changeset(params)
      |> Map.put(:action, :validate)

    {:noreply, assign(socket, :form, to_form(changeset))}
  end

  @impl true
  def handle_event("save", %{"ticket" => params}, socket) do
    save_ticket(socket, socket.assigns.action, params)
  end

  @impl true
  def handle_event("open_media_selector", _params, socket) do
    {:noreply, assign(socket, :show_media_selector, true)}
  end

  @impl true
  def handle_event("close_media_selector", _params, socket) do
    {:noreply, assign(socket, :show_media_selector, false)}
  end

  @impl true
  def handle_event("remove_pending_file", %{"uuid" => file_uuid}, socket) do
    pending_file_uuids = Enum.reject(socket.assigns.pending_file_uuids, &(&1 == file_uuid))
    pending_files = Enum.reject(socket.assigns.pending_files, &(&1.uuid == file_uuid))

    {:noreply,
     socket
     |> assign(:pending_file_uuids, pending_file_uuids)
     |> assign(:pending_files, pending_files)}
  end

  @impl true
  def handle_info({:media_selected, file_uuids}, socket) do
    # Load file details for display
    pending_files =
      Enum.map(file_uuids, fn file_uuid ->
        Storage.get_file(file_uuid)
      end)
      |> Enum.reject(&is_nil/1)

    {:noreply,
     socket
     |> assign(:show_media_selector, false)
     |> assign(:pending_file_uuids, file_uuids)
     |> assign(:pending_files, pending_files)}
  end

  defp save_ticket(socket, :new, params) do
    current_user = socket.assigns.current_user
    pending_file_uuids = socket.assigns.pending_file_uuids

    # Use the selected user or default to current user
    user_uuid =
      case Map.get(params, "user_uuid") do
        nil -> current_user.uuid
        "" -> current_user.uuid
        uuid -> uuid
      end

    try do
      case CustomerService.create_ticket(user_uuid, params) do
        {:ok, ticket} ->
          # Add pending attachments to the newly created ticket
          Enum.each(pending_file_uuids, fn file_uuid ->
            CustomerService.add_attachment_to_ticket(ticket.uuid, file_uuid)
          end)

          {:noreply,
           socket
           |> put_flash(:info, "Ticket created successfully")
           |> push_navigate(to: Routes.path("/admin/customer-service/tickets/#{ticket.uuid}"))}

        {:error, %Ecto.Changeset{} = changeset} ->
          {:noreply, assign(socket, :form, to_form(changeset))}
      end
    rescue
      e ->
        require Logger
        Logger.error("Ticket save failed: #{Exception.message(e)}")
        {:noreply, put_flash(socket, :error, "Something went wrong. Please try again.")}
    end
  end

  defp save_ticket(socket, :edit, params) do
    case CustomerService.update_ticket(socket.assigns.ticket, params) do
      {:ok, ticket} ->
        {:noreply,
         socket
         |> put_flash(:info, "Ticket updated successfully")
         |> push_navigate(to: Routes.path("/admin/customer-service/tickets/#{ticket.uuid}"))}

      {:error, %Ecto.Changeset{} = changeset} ->
        {:noreply, assign(socket, :form, to_form(changeset))}
    end
  rescue
    e ->
      require Logger
      Logger.error("Ticket save failed: #{Exception.message(e)}")
      {:noreply, put_flash(socket, :error, "Something went wrong. Please try again.")}
  end

  defp list_all_users do
    # Get all users for customer selection
    %{users: users} = Auth.list_users_paginated(page: 1, page_size: 1000)
    users
  rescue
    _ -> []
  end

  defp list_support_staff do
    # Get users who can handle tickets (for assignment)
    %{users: users} = Auth.list_users_paginated(page: 1, page_size: 1000)

    Enum.filter(users, fn user ->
      Roles.user_has_role_owner?(user) or
        Roles.user_has_role_admin?(user) or
        Roles.user_has_role?(user, "SupportAgent")
    end)
  rescue
    _ -> []
  end
end

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