phoenix_kit

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A foundation for building Elixir Phoenix apps — SaaS, social networks, ERP systems, marketplaces, and more

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Readme 222 Versions 38 Dependencies Dependants Files Activity

phoenix_kit lib modules customer_service web new.ex

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lib/modules/customer_service/web/new.ex

defmodule PhoenixKit.Modules.CustomerService.Web.New do
  @moduledoc """
  LiveView for creating new support tickets from admin panel.

  Admins can create tickets on behalf of users with title, description,
  priority, and optional file attachments.
  """
  use PhoenixKitWeb, :live_view

  require Logger

  alias PhoenixKit.Modules.CustomerService
  alias PhoenixKit.Modules.CustomerService.Ticket
  alias PhoenixKit.Modules.Storage
  alias PhoenixKit.Settings
  alias PhoenixKit.Users.Auth
  alias PhoenixKit.Utils.Routes

  @impl true
  def mount(_params, _session, socket) do
    if CustomerService.enabled?() do
      current_user = socket.assigns[:phoenix_kit_current_user]

      ticket = %Ticket{}
      changeset = Ticket.changeset(ticket, %{})

      attachments_enabled =
        Settings.get_boolean_setting("customer_service_attachments_enabled", true)

      socket =
        socket
        |> assign(:page_title, gettext("New Ticket"))
        |> assign(:current_user, current_user)
        |> assign(:ticket, ticket)
        |> assign(:form, to_form(changeset))
        |> assign(:pending_file_uuids, [])
        |> assign(:pending_files, [])
        |> assign(:attachments_enabled, attachments_enabled)
        |> assign(:upload_errors, [])
        |> maybe_allow_upload(attachments_enabled)

      {:ok, socket}
    else
      {:ok,
       socket
       |> put_flash(:error, gettext("Tickets module is not enabled"))
       |> push_navigate(to: Routes.path("/admin"))}
    end
  end

  defp maybe_allow_upload(socket, true) do
    allow_upload(socket, :attachments,
      accept: ~w(.jpg .jpeg .png .gif .webp .pdf .doc .docx .txt),
      max_entries: 5,
      max_file_size: 10_000_000,
      auto_upload: true
    )
  end

  defp maybe_allow_upload(socket, false), do: socket

  @impl true
  def handle_params(_params, uri, socket) do
    {:noreply, assign(socket, :url_path, URI.parse(uri).path)}
  end

  @impl true
  def handle_event("validate", %{"ticket" => params}, socket) do
    changeset =
      socket.assigns.ticket
      |> Ticket.changeset(params)
      |> Map.put(:action, :validate)

    {:noreply, assign(socket, :form, to_form(changeset))}
  end

  @impl true
  def handle_event("validate", _params, socket) do
    # Handle file upload validation (when only files change)
    {:noreply, socket}
  end

  @impl true
  def handle_event("save", %{"ticket" => params}, socket) do
    current_user = socket.assigns.current_user

    # First, process any pending uploads
    socket = process_pending_uploads(socket)
    pending_file_uuids = socket.assigns.pending_file_uuids

    # Determine the user for the ticket
    # If admin is creating for a specific user, use that user_uuid
    # Otherwise use admin's own uuid
    user_uuid =
      case params["user_uuid"] do
        nil -> current_user.uuid
        "" -> current_user.uuid
        uuid -> uuid
      end

    # Merge the determined user_uuid into params
    params = Map.put(params, "user_uuid", user_uuid)

    try do
      case CustomerService.create_ticket(user_uuid, params) do
        {:ok, ticket} ->
          # Attach pending files to the newly created ticket
          Enum.each(pending_file_uuids, fn file_uuid ->
            CustomerService.add_attachment_to_ticket(ticket.uuid, file_uuid)
          end)

          {:noreply,
           socket
           |> put_flash(:info, gettext("Ticket created successfully"))
           |> push_navigate(to: Routes.path("/admin/customer-service/tickets/#{ticket.uuid}"))}

        {:error, %Ecto.Changeset{} = changeset} ->
          {:noreply, assign(socket, :form, to_form(changeset))}
      end
    rescue
      e ->
        Logger.error("Ticket save failed: #{Exception.message(e)}")
        {:noreply, put_flash(socket, :error, gettext("Something went wrong. Please try again."))}
    end
  end

  @impl true
  def handle_event("cancel_upload", %{"ref" => ref}, socket) do
    {:noreply, cancel_upload(socket, :attachments, ref)}
  end

  @impl true
  def handle_event("remove_pending_file", %{"uuid" => file_uuid}, socket) do
    pending_file_uuids = Enum.reject(socket.assigns.pending_file_uuids, &(&1 == file_uuid))
    pending_files = Enum.reject(socket.assigns.pending_files, &(&1.uuid == file_uuid))

    {:noreply,
     socket
     |> assign(:pending_file_uuids, pending_file_uuids)
     |> assign(:pending_files, pending_files)}
  end

  defp process_pending_uploads(socket) do
    if socket.assigns.attachments_enabled and
         Map.has_key?(socket.assigns, :uploads) and
         socket.assigns.uploads.attachments.entries != [] do
      do_process_uploads(socket)
    else
      socket
    end
  end

  defp do_process_uploads(socket) do
    current_user = socket.assigns.current_user

    uploaded_files =
      consume_uploaded_entries(socket, :attachments, fn %{path: path}, entry ->
        ext = Path.extname(entry.client_name) |> String.replace_leading(".", "")
        user_uuid = current_user.uuid

        {:ok, _stat} = File.stat(path)
        file_hash = Auth.calculate_file_hash(path)

        case Storage.store_file_in_buckets(
               path,
               "document",
               user_uuid,
               file_hash,
               ext,
               entry.client_name
             ) do
          {:ok, file, :duplicate} ->
            Logger.info("Ticket attachment is duplicate with ID: #{file.uuid}")
            {:ok, file}

          {:ok, file} ->
            Logger.info("Ticket attachment stored with ID: #{file.uuid}")
            {:ok, file}

          {:error, reason} ->
            Logger.error("Storage Error: #{inspect(reason)}")
            {:error, reason}
        end
      end)

    # Extract successful uploads
    new_files =
      uploaded_files
      |> Enum.filter(&match?({:ok, _}, &1))
      |> Enum.map(fn {:ok, file} -> file end)

    new_file_uuids = Enum.map(new_files, & &1.uuid)

    socket
    |> assign(:pending_file_uuids, socket.assigns.pending_file_uuids ++ new_file_uuids)
    |> assign(:pending_files, socket.assigns.pending_files ++ new_files)
  end
end

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