Packages
bpe
13.5.22-aleph
13.5.22-aleph
11.4.16
11.4.15
11.4.14
11.4.13
9.9.7
9.9.6
8.12.4
8.12.3
8.12.1
8.12.0
retired
8.2.1
8.2.0
8.1.0
7.11.0
7.10.4
7.10.3
7.10.2
7.10.1
7.9.1
7.9.0
7.8.2
7.8.1
7.8.0
7.6.4
7.6.3
7.6.2
7.6.1
7.6.0
7.5.15
7.5.14
7.5.13
7.5.12
7.5.11
7.5.10
7.5.9
7.5.8
7.5.7
7.5.6
7.5.5
7.5.3
7.5.2
7.5.1
7.5.0
7.4.11
7.4.10
7.4.9
7.4.8
7.4.7
7.4.6
7.4.5
7.4.4
7.4.3
7.4.2
7.4.1
7.4.0
7.3.0
7.2.8
7.2.7
7.2.6
7.1.6
7.1.5
7.1.4
7.1.3
7.1.2
6.12.7
6.12.6
6.12.5
6.12.3
6.12.2
6.12.1
6.12.0
6.11.0
6.10.0
6.5.3
6.5.2
6.5.1
6.5.0
6.4.0
6.3.0
5.12.0
5.11.4
5.11.3
5.11.2
5.11.1
5.11.0
5.8.7
5.8.6
5.8.5
5.8.4
5.8.3
5.8.2
5.8.1
5.8.0
5.7.0
5.6.0
5.5.2
5.5.1
5.4.0
5.2.0
5.1.3
5.1.2
5.1.1
4.12.4
4.12.3
4.12.2
4.12.1
4.12.0
4.11.8
4.11.7
4.11.6
4.11.5
4.11.4
4.11.3
4.11.2
4.11.1
4.11.0
4.10.24
4.10.23
4.10.22
4.10.21
4.10.20
4.10.19
4.10.18
4.10.17
4.10.16
4.10.15
4.10.14
4.10.13
4.10.12
4.10.11
4.10.10
4.10.9
4.10.8
4.10.7
4.10.6
4.10.5
4.10.4
4.10.3
4.10.2
4.10.1
4.10.0
4.9.18
4.9.17
4.9.16
4.9.15
4.9.14
4.9.13
4.9.12
4.9.11
4.9.10
4.9.9
4.9.8
4.9.7
4.9.6
4.9.5
4.9.4
4.9.3
4.9.2
4.9.1
4.9.0
4.8.1
4.8.0
4.7.5
4.7.3
4.7.2
4.7.1
4.7.0
4.6.0
2.4.0
0.7.16
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Files
src/ext/bpe_ticket.erl
-module(bpe_ticket).
-include_lib("bpe/include/bpe.hrl").
-export([def/0, auth/1, action/2]).
auth(_) -> true.
def() ->
P = #process{
name = "Support Ticket",
module = ?MODULE,
flows = [
#sequenceFlow{id = "->Assign", source = "Create", target = "Assign"},
#sequenceFlow{id = "Assign->Work", source = "Assign", target = "Work"},
#sequenceFlow{id = "Work->Resolve", source = "Work", target = "Resolve"},
#sequenceFlow{id = "Resolve->Closed", source = "Resolve", target = "Closed"},
#sequenceFlow{id = "Escalate->Work", source = "Escalate", target = "Work"}
],
tasks = [
#beginEvent{id = "Create"},
#userTask{id = "Assign"},
#userTask{id = "Work"},
#serviceTask{id = "Escalate"},
#userTask{id = "Resolve"},
#endEvent{id = "Closed"}
],
beginEvent = "Create",
endEvent = "Closed",
events = [
#messageEvent{id = "TicketUpdate"},
#boundaryEvent{id = '*', timeout = #timeout{spec = {0, {24, 0, 0}}}}
]
},
P#process{tasks = bpe_xml:fillInOut(P#process.tasks, P#process.flows)}.
action({request, "Create", _}, Proc) -> #result{state = Proc};
action({request, "Assign", _}, Proc) -> #result{state = Proc};
action({request, "Work", _}, Proc) -> #result{state = Proc};
action({request, "Escalate", _}, Proc) ->
#result{type = reply, reply = "Work", state = Proc#process{docs = [{escalated, true}]}};
action({request, "Resolve", _}, Proc) -> #result{state = Proc};
action({request, "Closed", _}, Proc) -> #result{type = stop, state = Proc}.